Terms and Conditions
1. Use of the Website
1.1 Eligibility
You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
1.2 User Conduct
You agree to use the Website only for lawful purposes and in a manner consistent with these Terms. You will not:
- Use the Website to engage in any illegal or unauthorized activity.
- Attempt to gain unauthorized access to any part of the Website or its systems.
- Post or transmit any content that is defamatory, obscene, or violates the rights of others.
- Use automated systems (e.g., bots, scrapers) to access the Website without our express permission.
2. Purchases and Payments
2.1 Product Information
We strive to provide accurate descriptions, pricing, and availability for products listed on the Website. However, we do not guarantee that all information is error-free, and we reserve the right to correct any errors or inaccuracies at any time.
2.2 Order Acceptance
Your placement of an order does not constitute our acceptance of the order. We reserve the right to accept or reject any order at our discretion. You will be notified if your order is rejected.
2.3 Pricing and Payment
All prices are in USD and are subject to change without notice. You agree to pay all applicable taxes, shipping fees, and other charges associated with your order. Payments must be made through the payment methods provided on the Website.
2.4 Returns and Refunds
Please refer to our Return Policy for details on returns, exchanges, and refunds. All returns are subject to the terms outlined in that policy.
3. Intellectual Property
All content on the Website, including text, images, logos, and designs, is owned by NWCSupply or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
4. User Accounts
If you create an account with NWCSupply, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate your account at our discretion.
5. Limitation of Liability
To the fullest extent permitted by law, NWCSupply, its affiliates, and their respective officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website, including but not limited to damages for loss of profits, data, or other intangible losses.
6. Disclaimer of Warranties
The Website and all products and services offered through it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
7. Third-Party Links
The Website may contain links to third-party websites or services that are not owned or controlled by NWCSupply. We are not responsible for the content, policies, or practices of any third-party websites. You access these links at your own risk.
8. Termination
We reserve the right to terminate or suspend your access to the Website at any time, with or without cause or notice, including for violation of these Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved in the state or federal courts located in [Insert County], [Insert State].
10. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on the Website with the "Last Updated" date. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.
11. Contact Us
If you have any questions about these Terms, please contact us at:
- Email: info@nwcSupply.com
- Phone Number: (360)-746-2100
Return and Refund Policy
At NWCSupply, we want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items subject to the terms outlined below. Please read this Return Policy carefully before initiating a return.
1. Eligibility for Returns
- Timeframe: Items must be returned within 30 days of the delivery date.
- Condition: Items must be unused, in their original packaging, and in the same condition as when received.
- Exclusions: Certain items, such as custom-made products, perishable goods, or items marked as non-returnable at the time of purchase, are not eligible for return.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@nwcSupply.com or (360)-746-2100 info@nwcSupply.com to request a Return Merchandise Authorization (RMA) number.
- Include the RMA number on the return package and ship the item(s) to the address provided by our customer service team.
- Ensure the package is securely packed to prevent damage during transit.
3. Return Shipping Costs
- You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., we shipped the wrong item or a defective product).
- We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.
4. Restocking Fee
A 15% restocking fee will be deducted from your refund for all eligible returns to cover handling and processing costs.
5. Refund Processing
- Refund Amount: Refunds will be issued for the original purchase price of the item, minus the 15% restocking fee and any applicable credit card fees (see Section 6).
- Timeframe: Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
- Method: Refunds will be issued to the original payment method used for the purchase.
6. Credit Card Fee
A 3% fee will be added on purchase and non refundable for refunds. Issued to cover transaction processing costs.
7. Exchanges
If you wish to exchange an item, please initiate a return as described above and place a new order for the desired item. Exchanges are subject to the same restocking and credit card fees as returns.
8. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery at support@nwcsupply.com. We will provide instructions for returning the item at no cost to you, and we will either replace the item or issue a full refund (including shipping costs) at your discretion.
9. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us at:
- Email: info@nwcSupply.com
- Phone Number: (360)-746-2100
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